Chris, I had to use a template and select the fields that I wanted included. In my outgoing email messages form there is nothing in the Text or HTML tabs. Maybe Fred has a point here. I have had the Exchange server admins change parameters on the fly because they thought something wasn't configured correctly. It usually breaks my email engine.
John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 16, 2008 1:42 PM To: [email protected] Subject: Re: Sending emails to a Blackberry ** Is the address for the Blackberry an address in your company's Exchange Server? If so then it might be that the Exchange Admins have restricted sending to that address. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Wednesday, January 16, 2008 11:46 AM To: [email protected] Subject: Re: Sending emails to a Blackberry ** Nope-that wasn't it- at least I don't think it was- here's what I did. I went to the messages form and tried sending 2 emails with text in the HTML body tab. The first one I just wrote "test" and the second I did <BODY>Test2</BODY>. Neither went through. If the plain text emails were this issue, should that have worked, or do I need to set up a template to check it? Chris ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Wednesday, January 16, 2008 12:35 PM To: [email protected] Subject: Re: Sending emails to a Blackberry Yes, the address that works from Outlook is the group email address. The emails are plain text, so I'll try sending an HTML one and see what happens. Thanks John! ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Wednesday, January 16, 2008 12:30 PM To: [email protected] Subject: Re: Sending emails to a Blackberry Chris, Do you receive the email message in Outlook from "an address which goes to everyone on the help desk"? We had a problem sending email to Verizon cell phones and it turned out to be the way Verizon handled text email. It seems that it worked better as an HTML formatted message. We added an email template and the messages went through. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Wednesday, January 16, 2008 12:22 PM To: [email protected] Subject: Sending emails to a Blackberry ** Hey all- I know I've seen this discussed before, but can't find anything specifically about it. We have a group Blackberry that is for after hours use by our help desk team. It is set to receive emails from an address which goes to everyone on the help desk. It works when emails are sent from Outlook, but not when sent from Remedy. I tried going to the messages form and sending one directly from there, but still nothing. Is there something special I need to do for it to work? Thanks, Chris Moore __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
