Hi Carey and Fred,
Thanks for the replies and suggestions. After experimenting for a
day, I have found the following:
- It is not possible to pass a multi-line character value to any
of the email header fields using the Notify action.
- It is possible to send multi-line character values to headers
fields by pushing directly to the "AR System Email Messages"
form. This almost works.
When I push values directly to the form, a couple of other problems
have popped up:
- The email messages created by a Push action do not get deleted after
they are sent, but they do get deleted automatically when the message
is created by using a Notify action. I suspect that I am missing some
critical value when pushing, but I have not been able to identify the
missing field yet.
- My goal is to add two custom headers to the outgoing email message:
X-Sender: Prog=arserver - Group=TEST - Type=Ownership
X-Mailer: Prog=arserver - Group=TEST - Type=Ownership
As suggested, the content is dynamic such that workgroup will change.
When I append these headers to the "Organization:" header, they DO
make it through to the Email Messages form and they DO make it into
the actual email that gets delivered. That is good! However, on my
console, if I start the ARServer manually, I see the following error
message each time a record is pushed to the Email Messages form:
sh: X-Mailer:: not found
So obviously, something isn't quite right.
Anyway... sorry this is so long. I'll keep poking at it to see if I can
stumble upon a winning combination.
Thanks for your suggestions.
Larry
On Jan 17, 2008, at 1:57 PM, Grooms, Frederick W wrote:
I never got it to work in the Subject field, but it does (did) work
using the Organization field. (Instead of using the Notify action I
may
also have been doing a Push Fields action to the messages form)
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Thursday, January 17, 2008 12:25 PM
To: [email protected]
Subject: Re: Appending headers to outgoing email messages
Larry,
You are not imaging that behavior. ( and I think the Email Engine did
change[AKA: break] how this worked.)
Ref admin_vol1.pdf pg 9-38
"
You can include extra header lines in your email message by inserting
hard returns followed by approximately formatted mail headers in the
Subject Line field. The resulting notification will contain a Subject
Line and your header lines. The total of all data must be 255
characters
or less.
"
However in the new(est?) Email Engine you do something like this, but
totally differently... (and I am not sure this works before v7.1
either)
Ref: Email-Engine-710.pdf pg:198
"com.bmc.arsys.emaildaemon.AdditionalMailHeaders=X-Loop-Detect"
But if your content needs to be dynamic... then this option would
likely
not meet your needs either.
I doubt that helps.. but... Maybe someone else can show us how this
can
be done in v5.1.2?
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On Jan 17, 2008 10:20 AM, L G Robinson <[EMAIL PROTECTED]> wrote:
Hi Folks,
I can not remember if this used to work, or if it is just something I
imagined...
When sending email notifications using the Notify action in a filter,
I thought that it was possible to add additional email headers to the
outgoing email message by appending them to the end of the Subject
field, provided you were able to get the newline character into the
string.
This doesn't seem to be working for me anymore and I'm not sure when
it stopped working. Did this used to work as I have described?
I am currently running ARS 5.01.02 P1313 on Solaris 8. Maybe this
stopped working with the advent of the email engine?
Is there any way to make this work as described in a 5.01.02 system?
Thanks.
Larry
Larry Robinson [EMAIL PROTECTED]
Office Of Information Technology
NC State University 919-515-5432 Voice
Raleigh, NC 27695-7109 919-513-1893 FAX
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