Exactly same release, same situation !!. We have a server with 24 GB of memory an 16 CPU !!, but still we support only 50 User !!. We are going to investigate .
Giancarlo Corgnati Devoteam Italy _____ Da: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Per conto di Harry Pugh Inviato: martedì 22 gennaio 2008 17.42 A: arslist@ARSLIST.ORG Oggetto: Terrible performance - 6 concurrent users Hi, Im running into some pretty bad performance problems with what should be a pretty simple setup for Remedy and ITSM 7. Our help desk users are experiencing delays of up to 30 seconds just when pulling up the dropdowns for the Operational Categorizations. Theyre experiencing delays from 45 seconds to a minute just to pull open an Incident form. Saving an incident takes up to 20 seconds. We only have 6 concurrent users out of a user base of 22. Were running ARServer 7.1 and ITSM 7.0.02 patch 6 on one server with 2xDual Core 2.66GHz Xeon processors, 3.5 GB RAM. The DB is running on SQL Server 2000 on a separate box with a lot of RAM and RAID 5 storage. The avg. cpu % on the ARServer is very low (< 3%) and ARServer.exe is taking up 673 MB of RAM, aremailid.exe is taking up close to 40MB of RAM, and arplugin.exe is taking close to 28MB of RAM. I turned on SQL and API logging and used the LogAnalyzer tool to run through the SQL logs. Im showing one query that one of my users executed that took 26.358 seconds to complete when I copy and paste the SQL Command into SQL Server Management studio it executes and returns the result immediately. There are also some queries run by the Remedy Application Service that claim to take 300 seconds to execute again it returns immediately when I run the query on my own. So something must be blocking these queries, but what? As far as Incident is concerned, were running a pretty out of the box setup for ITSM 7. The API log analysis looks pretty bad as well, I saw a lot of long running commands: * 20.85 seconds (executed by a user): +SE ARSetEntry schema HPD:Help Desk entryId INCxyz from Remedy User (protocol 13) at IP address a.b.c.d * 300.45 seconds (executed by Remedy App Service): +GLEWF ARGetListEntryWithFields schema BMC.CORE.CONFIG:BMC_CIToConfigBaseRelationship from Unidentified Client (protocol 12) at IP address * 51.466 seconds (executed by a user): +SE ARSetEntry schema HPD:Help Desk entryID As for our server queues, Im using the following: * Alert Min 1 Max 5 * Escalation Min 1 Max 20 * Fast Min 5 Max 20 * <blank> Min 2 Max 15 * List Min 15 Max 25 Any ideas for how to troubleshoot this are greatly appreciated!! Thanks! American Systems Logo Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 HYPERLINK "http://www.americansystems.com/"www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 HYPERLINK "mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED] "Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards" LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.8/1236 - Release Date: 21/01/2008 20.23 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.8/1236 - Release Date: 21/01/2008 20.23 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
<<image001.gif>>
