Yes we do, still got the CD here :-) -- Jarl
On Jan 25, 2008 7:49 PM, Tanner, Doug <[EMAIL PROTECTED]> wrote: > Right on Tim, Competition is good! Remember Rem-Mail :) > Doug > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield > Sent: Friday, January 25, 2008 12:59 PM > To: [email protected] > Subject: Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard > > Full disclosure: I'm not Gidd, I don't even look like Gidd, and I'm not > writing on his behalf. However, I am involved in this project, and -- > as usual > -- I have some opinions on the matter. > > I will agree that Mid Tier is pretty impressive for what it does. If > you > compare it to the original AR Web (shudder), it's an amazing feat of > software > engineering. Still, MT does have its problems. > > Again, I'm not speaking on behalf of Buoyant; these are just my thoughts > on the > subject. I don't see our Flex apps as replacing BMC's clients -- either > the > User Tool or the Mid Tier. I see as complements. For example, in those > environments where the user community is predominantly running Macintosh > machines with Safari browsers, it's a good fit. Sure, the help desk > still runs > the User Tool, and maybe some other users work with the Mid Tier, but > for the > organization's at-large community, a nice flash-based requester console > may be > exactly the right tool for the job. > > So your statement, "[It's] like using the AR System solely as an > enhanced DB" > misses the point. The underlying workflow engine -- AR System -- is in > full > force, and the people who work the support calls are still using all the > power > of the User Tool. > > On the other hand, I think our dashboard applications *are* in direct > competition with Flashboards. But perhaps a little competition in this > area > will be good for AR System customers. > > But again, that's just my opinion. Have nice weekend, everybody! > > --Tim > > > --- Hugo Visser <[EMAIL PROTECTED]> wrote: > > > Gidd, > > > > OK, sure it's a nice flex/flash app, sure JSS does a good job > supplying > > data, but from an AR System perspective it has not much to do with AR > System > > any more. What makes AR System strong IMHO is that you can create a UI > and > > serve it up in the WUT or the Mid-Tier. And I agree that MT might not > be the > > best webapp around, but for what it does it is pretty impressive (aka > > emulate a "legacy" client on the web). > > > > To me this kind of apps is like using the AR System solely as an > enhanced > > DB, which might be OK for the specialized case. But if you are going > down > > that road for all your apps you should question why you are using AR > System > > at all. > > > > But you have a nice tech showcase here, which is still a bit rough in > the > > usability area, but I assume that you'll work out those details along > the > > road. > > > > Totally off topic, but one other small remark is that you and David > might > > consider to coordinate the posting of ads on the list :) (it just > looked > > silly to me to make two announcements) > > > > Hugo > > > > On Jan 25, 2008 2:15 AM, Gidd <[EMAIL PROTECTED]> wrote: > > > > > Matt, > > > > > > Yup you guessed it Flash. Wanna guess what development tool we > used? > > > Not sure what you mean show stopper? > > > > > > Did you mention FireFox Beta ? I am using FireFox 2 and see no > issue? > > > > > > Does it work on your MAC ? > > > > > > Yup it looks kinda line a MAC UI, but I am not sure that is a bad > thing? > > > > > > I have a small iBook (ancient really) and min RAM and performance is > > > more then acceptable. Truly the XML Gateway integration makes the > > > application > > > rock I think? Guess I could be wrong. If you haven't looked at > JSS's > > > tool lately I'd recommend a second look. > > > > > > Did you notice our ability to select a list of tickets and then open > > > Excel and Paste ? How about something as simple as an attachment or > note > > > while in the browser ? Ok the Yahoo Map is over the top but you > know > > > maybe > > > if we linked the ticket to the requester's address we could print > out a > > > map > > > for the guy... > > > > > > > > > So, does it look anything link Remedy MT to you ? > > > Ah, that was intentional! > > > > > > > > > Honestly, we are way over the top here and this is breaking new > ground, > > > what > > > do you really think ... > > > > > > Thanks for your input it is appreciated. > > > > > > > > > Regards...Gidd > > > > > > > > > > > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > > > Sent: Thursday, January 24, 2008 12:28 PM > > > To: [email protected] > > > Subject: Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard > > > > > > The UI is all Flash?!?!? Really? That by itself looks like a show > stopper > > > to > > > me. > > > I was using Firefox v3. (beta 2) > > > > > > But from what I did see... > > > The UI looked kind of "MAC" ish in nature/color > > > Even the "user color preference icon (the ball of colors in the > upper > > > right corner) looked MAC'ish to me. > > > The tab order in a few places looked kind of "wrong" (did not move > how I > > > expected it to) > > > There were some conditions that I clicked on "links"/nav bar things > where > > > "nothing happened" (because I was already in that mode/branch, but I > was > > > trying to "go back a step/page" in that mode/branch) > > > Return on a "button" did not activate the button. (on the "Add a > new > > > Note" > > > pop-up/div tag/in page thing...) > > > > > > > > > But I wonder about ADA compliance and the possibility of mobile > browser > > > support. (Do those browsers have enough RAM/DISK/Flash support to > even try > > > this ARS web client?) > > > > > > > > > shrug... it is "flashy". > > > (But I did not see any spinning or flaming things... Where are the > > > spinning > > > things? Where are the flaming things :) ) > > > > > > > > > I also did not see a price tag on this client... any info on that? > > > > > > -- > > > Carey Matthew Black > > > Remedy Skilled Professional (RSP) > > > ARS = Action Request System(Remedy) > > > > > > Love, then teach > > > Solution = People + Process + Tools > > > Fast, Accurate, Cheap.... Pick two. > > > > > > > > > > > > ________________________________________________________________________ > ____ > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > > Sponsor: > > > www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > > > ________________________________________________________________________ > _______ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > ________________________________________________________________________ > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > DISCLAIMER Important! 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