I commented out REMEDY.ARF.CAI plugin (libcaieventcmd.so) in ar.conf and the arplugin still crashed every 90 seconds. I went on to try each plugin one by one in ar.conf and found out the cause of the problem: ardbcQuery (libardbcQuery.so). The plugin is used to query the overview console and return data from the vendor form for Incident, Problem, Change and Asset. The BMC support sent me a patch file to replace the plugin but it couldn't be loaded during startup. In arerror.log, this is shown:
Wed Jan 30 15:31:34 2008 390695 : The plug-in does not implement ARPluginIdentify(). The plug-in will not load. (ARERR 8759) Wed Jan 30 15:31:34 2008 /opt/remedy/arsystem/remedydev/incident/bin/libardbcQuery.so While the BMC support is escalating the problem to resolution team, I also found another problem with the application dispatcher when arplugin is not dying: arsvcdsp dies with 65280 every 30 minutes. Has any one seen this before? Thanks. Eric On Tue, 29 Jan 2008 15:47:48 -0500, Axton <[EMAIL PROTECTED]> wrote: >So comment out that plugin, then restart the plugin server. If it >doesn't die, you know that is the source of the problem. > >Axton > >On Jan 29, 2008 3:35 PM, ZHANG, ERIC L <[EMAIL PROTECTED]> wrote: >> ** >> >> >> >> Axton, >> >> >> >> I did look at the arplugin log (finest). The arpluin log shows the last log >> line as: >> >> <REMEDY.ARF.CAI> <FINE> Entering ARPluginCreateInstance >> >> while arplugin was still alive. >> >> >> >> There should be a line for <REMEDY.ARF.CAI> Leaving ARPluginCreateInstance. >> I think it's REMEDY.ARF.CAI that causes the problem but still don't know why >> it does. >> >> >> >> Thanks, >> >> Eric >> >> >> >> >> >> >> >> >> On Mon, 28 Jan 2008 19:48:52 -0500, Axton <[EMAIL PROTECTED]> wrote: >> >> >> >> >Debug plugin logs will be more revealing. >> >> > >> >> >Axton Grams >> >> > >> >> >On Jan 28, 2008 3:56 PM, ZHANG, ERIC L <[EMAIL PROTECTED]> wrote: >> >> >> Hello, all! >> >> >> >> >> >> We have seen that arpluin dies every 90 seconds, which results in other >> >> >> processes to be terminated. armonitor keeps restarting all the >> >> >> processes. I have looked at the logs (api, sql, filter, escalation, and >> >> >> >> >> >> plugin) and don't have any clues what causes it. >> >> >> >> >> >> >> >> >> ********************** >> >> >> ARS 7.0.01 patch 6 >> >> >> Solaris 9 >> >> >> Oracle 10gR2 >> >> >> ITSM 7.0.02 patch 3 >> >> >> ********************** >> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
