Hi Harry, I had that happen recently on our dev server... somehow the ar.cfg file had become corrupted and the server name was incorrect. I changed the server name back to the right name, and viola`, everything worked fine again.. Hope this helps..
Thanks, Jase Brandon On 1/30/08, Harry Pugh <[EMAIL PROTECTED]> wrote: > > ** > > Hi, > > > > To add to the performance problems we've had, I just ran into the > strangest issue over the past 30 minutes. To the best of my knowledge – no > changes have been pushed to production since last Friday (our staging > environment where I do development is completely fine). We're running > ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). > > > > I log into Remedy and I go to Incident Management and an error comes up > that says there is an Invalid Object Container and that Incident Management > is not licensed (unfortunately I do not have a screenshot of the error > message). I check the error log file and notice: > > > > Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR > 302) *(repeat 5x above)* > > Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the > database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL > Server 21) (ARERR 552) > > > > Earlier at 21:54:06, there are several hundred of those "Entry does not > exist in database" messages followed by the final Fatal Error message. > > > > I restart the ARServer service and log back into Remedy – now the Home > Page Quick Links are all jumbled together, unsorted, and missing the > application names. > > > > I'm getting all sorts of active link error messages relating to user > preferences, server entries, and Incident Management not being licensed. > Flashboards were also 50/50 whether or not they showed up or displayed an > ARERROR message. > > > > I verified our server licenses and our licenses were still in there (for > ARServer and ITSM). So I go to the Server Info console to turn on logging – > I turn on logging for SQL, API, and THREAD then I log out and back in – *now > suddenly everything works fine.* > > * * > > I then turned logging off and everything still works fine as of right now. > > > > Has anyone ever run into this? Any idea what might have caused it? Why > would turning on logging fix it (or is this just coincidence)? > > > > Thanks! > > [image: American Systems Logo] Mike Pugh > Software Engineer > > 13990 Parkeast Circle > Chantilly, VA 20151 > www.AmericanSystems.com <http://www.americansystems.com/> phone: (703) > 968-5265 > mobile: (203) 434-5082 > [EMAIL PROTECTED] > "Contractor of the Year - 5th Annual Greater Washington Government > Contractor Awards" > LEGAL DISCLAIMER: The information in this email is confidential and may > be legally privileged. It is intended solely for the addressee. Access to > this email by anyone else is unauthorized. If you are not the intended > recipient, any disclosure, copying, distribution or any action taken or > omitted to be taken in reliance on it, is prohibited and may be unlawful. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
