I've had this happen to me.. It was resolved the same way... it just corrected itself after 5 mins.
On Jan 31, 12:43 pm, Harry Pugh <[EMAIL PROTECTED]> wrote: > Thanks - I'll be on the lookout for that if it happens again. > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon > Sent: Thursday, January 31, 2008 12:28 PM > To: [EMAIL PROTECTED] > Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed > and getting errors left and right > > ** > > Hi Harry, > > I had that happen recently on our dev server... somehow the ar.cfg file > had become corrupted and the server name was incorrect. > > I changed the server name back to the right name, and viola`, everything > worked fine again.. > > Hope this helps.. > > Thanks, > > Jase Brandon > > On 1/30/08, Harry Pugh <[EMAIL PROTECTED]> wrote: > > ** > > Hi, > > To add to the performance problems we've had, I just ran into the > strangest issue over the past 30 minutes. To the best of my knowledge - > no changes have been pushed to production since last Friday (our staging > environment where I do development is completely fine). We're running > ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB > server). > > I log into Remedy and I go to Incident Management and an error comes up > that says there is an Invalid Object Container and that Incident > Management is not licensed (unfortunately I do not have a screenshot of > the error message). I check the error log file and notice: > > Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database > (ARERR 302) (repeat 5x above) > > Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the > database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM > (SQL Server 21) (ARERR 552) > > Earlier at 21:54:06, there are several hundred of those "Entry does not > exist in database" messages followed by the final Fatal Error message. > > I restart the ARServer service and log back into Remedy - now the Home > Page Quick Links are all jumbled together, unsorted, and missing the > application names. > > I'm getting all sorts of active link error messages relating to user > preferences, server entries, and Incident Management not being licensed. > Flashboards were also 50/50 whether or not they showed up or displayed > an ARERROR message. > > I verified our server licenses and our licenses were still in there (for > ARServer and ITSM). So I go to the Server Info console to turn on > logging - I turn on logging for SQL, API, and THREAD then I log out and > back in - now suddenly everything works fine. > > I then turned logging off and everything still works fine as of right > now. > > Has anyone ever run into this? Any idea what might have caused it? Why > would turning on logging fix it (or is this just coincidence)? > > Thanks! > > Error! Filename not specified. > > Mike Pugh > > Software Engineer > > 13990 Parkeast Circle > Chantilly, VA 20151www.AmericanSystems.com<http://www.americansystems.com/> > > phone: (703) 968-5265 > mobile: (203) 434-5082 > [EMAIL PROTECTED] > > "Contractor of the Year - 5th Annual Greater Washington Government > Contractor Awards" > > LEGAL DISCLAIMER: The information in this email is confidential and may > be legally privileged. It is intended solely for the addressee. Access > to this email by anyone else is unauthorized. If you are not the > intended recipient, any disclosure, copying, distribution or any action > taken or omitted to be taken in reliance on it, is prohibited and may be > unlawful. > > __Platinum Sponsor:www.rmsportal.com<http://www.rmsportal.com/> > ARSlist: "Where the Answers Are" html___ > > __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > html___ > > Mike Pugh > Software Engineer > > AMERICAN SYSTEMS > 13990 Parkeast Circle > Chantilly, VA 20151www.AmericanSystems.com > > phone: (703) 968-5265 > mobile: (203) 434-5082 > [EMAIL PROTECTED] > > "Contractor of the Year - 5th Annual Greater Washington Government Contractor > Awards" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > logo.gif > 4KViewDownload _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
