We had the issue also. Somehow 'somebody' did something and the NIC addresses changed primary (probably not correct technical terms). Only ours didn't change back right away. I went through the wonderful experience of changing all the licenses. Barely got that in the system and 'somebody' changed them back. 'Somebody' was very careful not to say who they were since I then had to redo all the licenses again. Luckily it was on development.
Susan On Jan 31, 2008 2:04 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > ** Yeah, it sometimes happens on machines with dual NICs, where one was > not designated as the primary. If the machine gets bounced for some reason, > it can be inadvertantly switched, and poof - your licenses are no good > against that NIC. > > Good catch, Jeff. > > Rick > > On 1/31/08, Harry Pugh <[EMAIL PROTECTED]> wrote: > > > > ** > > > > Jeff, > > > > > > > > Thanks – that sounds like it's worth investigating. > > > > > > > > [image: American Systems Logo] Mike Pugh > > Software Engineer > > > > 13990 Parkeast Circle > > Chantilly, VA 20151 > > www.AmericanSystems.com <http://www.americansystems.com/> phone: (703) > > 968-5265 > > mobile: (203) 434-5082 > > [EMAIL PROTECTED] > > "Contractor of the Year - 5th Annual Greater Washington Government > > Contractor Awards" > > > > *From:* Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *Jeff Lockemy > > *Sent:* Thursday, January 31, 2008 2:28 PM > > *To:* [email protected] > > *Subject:* Re: Strange behavior - ITSM Applications suddenly unlicensed > > and getting errors left and right > > > > > > > > ** > > > > Hi Harry, > > > > > > > > I saw problems with a server or apps becoming suddenly "unlicensed" in > > the past. Usually it was because of NIC problems - Remedy could not > > validate the MAC of the NIC against to the license keys. When I fixed the > > NIC (or disabled a second NIC that was causing confusion) and restarted ARS > > the problem went away. Some intermittent NIC issues might also explain SQL > > errors if the NIC experienced an issue or interruption during a SQL > > operation (assuming that your database server is on another box). > > > > > > > > Not necessarily your problem, but might be a worth a check… > > > > > > > > Cheers, > > Jeff > > > > > > > > > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *Harry Pugh > > *Sent:* Wednesday, January 30, 2008 8:16 PM > > *To:* [email protected] > > *Subject:* Strange behavior - ITSM Applications suddenly unlicensed and > > getting errors left and right > > > > > > > > ** > > > > Hi, > > > > > > > > To add to the performance problems we've had, I just ran into the > > strangest issue over the past 30 minutes. To the best of my knowledge – no > > changes have been pushed to production since last Friday (our staging > > environment where I do development is completely fine). We're running > > ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB > > server). > > > > > > > > I log into Remedy and I go to Incident Management and an error comes up > > that says there is an Invalid Object Container and that Incident Management > > is not licensed (unfortunately I do not have a screenshot of the error > > message). I check the error log file and notice: > > > > > > > > Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database > > (ARERR 302) *(repeat 5x above)* > > > > Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the > > database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL > > Server 21) (ARERR 552) > > > > > > > > Earlier at 21:54:06, there are several hundred of those "Entry does not > > exist in database" messages followed by the final Fatal Error message. > > > > > > > > I restart the ARServer service and log back into Remedy – now the Home > > Page Quick Links are all jumbled together, unsorted, and missing the > > application names. > > > > > > > > I'm getting all sorts of active link error messages relating to user > > preferences, server entries, and Incident Management not being licensed. > > Flashboards were also 50/50 whether or not they showed up or displayed an > > ARERROR message. > > > > > > > > I verified our server licenses and our licenses were still in there (for > > ARServer and ITSM). So I go to the Server Info console to turn on logging – > > I turn on logging for SQL, API, and THREAD then I log out and back in – > > *now suddenly everything works fine.* > > > > * * > > > > I then turned logging off and everything still works fine as of right > > now. > > > > > > > > Has anyone ever run into this? Any idea what might have caused it? Why > > would turning on logging fix it (or is this just coincidence)? > > > > > > > > Thanks! > > > > > > > > [image: American Systems Logo] > > > > *Mike Pugh* > > > > *Software Engineer* > > > > > > 13990 Parkeast Circle > > Chantilly, VA 20151 > > www.AmericanSystems.com <http://www.americansystems.com/> > > > > phone: (703) 968-5265 > > mobile: (203) 434-5082 > > [EMAIL PROTECTED] > > > > * > > "Contractor of the Year - 5th Annual Greater Washington Government > > Contractor Awards"* > > > > LEGAL DISCLAIMER: The information in this email is confidential and may > > be legally privileged. It is intended solely for the addressee. 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