Hello Richard,
First of all welcome to the List. We all hope you will enjoy your
experience with this group.
Now that we have the niceties out of the way we can get to your
questions. I am certain that you will receive many replies to your
email. Unfortunately because this is your first posting there is some
basic information that will help everyone in trying to give you a
helpful answer.
When posting a request to the list you should include the following
information:
* ARS Version
* Mid-Tier Version (if appropriate)
* DB and Version
* OS Version
* OOB Application Version (if appropriate)
Now as to your specific questions:
1. Which version of 7 are you talking about, 7.0, 7.01, or
7.1?
2. Training is good but may not be necessary. It depends on
your ability to grasp the material from a manual.
3. That depends on the size of you system. Personally it is
a full time job here at T-Mobile.
4. Again that depends on a whole set of factors. If you are
talking about ITSM the frustration level can be high. There is a world
of difference between ITSM v6x and 7x.
5. Again it depends on your system and budget.
6. I have not personally worked with 7.1 at all so I can
not speak to that version. I can only say that there are major changes
between 7.0x and 7.1 especially to the admin interface. There are many
of us who have our own set of processes that we use when a new version
is released so you will get many opinions. Here is my philosophy:
* Never upgrade to the current Major version when
it is released. Too many bugs in my opinion. Wait for the first feature
patch version.
* Don't be in hurry to install a bug patch as soon
as it is released unless you are experiencing issues which the patch
addresses. In other words, if it ain't broke don't fix it.
* Test, test, test and test some more
Hopefully this will help. It is early in the day but I would expect this
to generate a lot of replies.
Good luck.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
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RogerNall Yahoo IM
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, February 01, 2008 8:45 AM
To: [email protected]
Subject: Remedy Version 7....
I'm new to the list and would like to ask some questions. Replies
can be sent offlist if you wish....
We have Remedy 6.x and have been asked to evaluate
version 7. My questions are:
1. How long did it take you to bring up version 7?
2. Did you have to go to training to effectively implement it?
3. Is administering it day to day a part or full time task?
4. What is the most frustrating aspect of version 7
5. Did you have to have an external consultant to install and
configure it
6. As a newbie, what would you warn me about when it comes to
version 7
Thanks for any answers you may want to share...
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