Does the ARServer Version 7 come with a helpdesk set of forms or are they now "bundled" into the Version 7 BMC/Atrium/ITIL application?
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Friday, February 01, 2008 9:19 AM To: [email protected] Subject: Re: Remedy Version 7.... ** Yes and No ITSM is a canned OOB application developed and sold separately by BMC that runs on the AR System (There are several OOB applications sold by BMC for the AR System). Here (where I work) we do not use any of the OOB applications from BMC. All of our work is custom AR code so you really have to specify if you are talking about the AR Server upgrading to version 7 or a OOB application upgrading to version 7 or both. I know of places running v7 AR Server and still running v6 of an OOB application. Fred ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Friday, February 01, 2008 8:04 AM To: [email protected] Subject: Re: Remedy Version 7.... Isn't the AR system the server part and the ITIL/BMC part the applications layer? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, February 01, 2008 9:00 AM To: [email protected] Subject: Re: Remedy Version 7.... You need to be a bit more clear - are you talking about AR System v7 or ITSM v7? HUGE difference. Rick ________________________________ On Feb 1, 2008 5:44 AM, Richard Copits <[EMAIL PROTECTED]> wrote: I'm new to the list and would like to ask some questions. Replies can be sent offlist if you wish.... We have Remedy 6.x and have been asked to evaluate version 7. My questions are: How long did it take you to bring up version 7? 2. Did you have to go to training to effectively implement it? 3. Is administering it day to day a part or full time task? 4. What is the most frustrating aspect of version 7 5. Did you have to have an external consultant to install and configure it 6. As a newbie, what would you warn me about when it comes to version 7 Thanks for any answers you may want to share... __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
