Sure you can Michael. But the more pertinent question is this - do they want the existing application (assuming it is custom built) to somehow bolt into the ITSM suite, or do they intend to keep it totally separate. I support one company for example that has about 8 custom built apps, going way back to about Version 2.x I think and we just slapped Help Desk on top and everything works just fine. Coming up to newer versions, I've got another client I support that has managed to build 2 custom applications and put the entire ITSM 7.x suite on top of it. The only 'hook' on that one is that the CTM:People form is being used to manage the set up of people in the system. I would recommend that you talk to your Remedy sales rep who can likely line you up with some demonstrations that might be helpful, but the answer is yes - this is doable. Having said that - IF the intention is to somehow either replace the existing apps with any module of ITSM then that's probably doable also, BUT if the intention is to load ITSM modules and make them work with the existing custom apps, then you might be defeating the purpose of the ITSM suite of apps since you want to go as out-of-box as possible with those applications on pain of dire consequences if and when you ever want to upgrade. Hope this helps. :)
Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Tuesday, February 05, 2008 7:43 AM To: [email protected] Subject: Adding ITSM modules on top of an existing AR System Application ** Listers, I know zero about ITSM, but I was asked this question by my PM and I have no idea how to answer. Is it possible to add the Asset Management, or Change Management, etc. on top of an existing AR System application, and if so, what else needs to be in place to make it function? (CMDB? Licenses? Etc.) Thanks much, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6478 / Comm: 334-416-6478 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
