Along those same lines, my company recently switched from BMC to GenerationE and I have been very pleased with their front line support. Prior to this experience I had never used a VAR and suffered through many of the same issues I see discussed on the list. I understand that my company saved money going with the VAR too....so if support cost and lack of support are the two driving decisions to move off of Remedy...I would definitely recommend trying to shop some VAR's and see what they would be able to do for you.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Van Sickle Sent: Tuesday, February 05, 2008 9:13 AM To: [email protected] Subject: Re: Company Dropping Remedy James Out of professional curiosity, has your company already decided on what their alternative product will be to Remedy? If this decision is not completely driven by price and still open to potentially saving Remedy, you may wish to speak with Jorge Batista or Jay Shankar at BMC. They might be able to assist in resolving some of the issues that brought your company's management team to their decision. Alternatively, you might also want to talk to some vendors who offer third-party support services for Remedy. They might be able to offer Remedy Support at a lower cost than going directory through BMC, but I have never used such third-party support so I cannot say for certain. I believe companies like Column IT, Strategic Technologies, and Xinify offer these services, but I am sure there are a several more whom I am not familiar with. If this is a done deal, good luck with the job hunt then. (Embedded image moved to file: pic03039.gif)Countrywide James Van Sickle Remedy Developer II IT - Enterprise Change & Config 972-696-5779 Office 1000 Coit Road 92-540- Internal Mail Stop: PCRD-2-78 214-399-1254 Cell Plano, TX 75075 James Collins <[EMAIL PROTECTED] IL.COM> To Sent by: "Action [email protected] Request System cc discussion list(ARSList)" Subject <[EMAIL PROTECTED] [ARSLIST] Company Dropping Remedy ORG> 02/05/2008 09:41 AM Please respond to [EMAIL PROTECTED] RG I found out last week that my company has decided to drop Remedy. Through an analysis they found found it to expensive and the support that they received since the BMC takeover as being not worth the costs associated with it. I was a bit surprised; however, they plan on developing some new opportunities. I think Remedy has about one year with the company and that will be the last curtain after 10 years. I will still be around for a year, but wanted to share that with the list. James ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ====================================================================== Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. ====================================================================== ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
