One warning - whatever you do, assuming that Change Management was installed AFTER the Approval Server originally like it was supposed to be, do NOT, I repeat do NOT uninstall the existing version of Approval Server before installing the patch. Run the patch installer for Approval Server and let it overwrite the existing installation. Uninstalling the Approval Server will remove several forms that were updated by Change Management, that are now part of the Change Management deployable application, and as such CANNOT BE RESTORED to a server from which they have been removed.
Those of you familiar with AREmail know that you frequently must uninstall it before installing the newest version or patch, or it stops working. This is NOT true for Approval Server. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio Sent: Wednesday, February 06, 2008 2:11 PM To: [email protected] Subject: Approval Patch 6 for v 7.0.01 Hi group, I am about to install approval server patch 6 for v 7.0.01. We are a windows shop, Windows Server 2003, MS SQL 2000. I got a bit confused reading through the "Required post-installation steps for patch 006". It talks about opening a two way join form that was created when first installing the Approval server. It references reviewing "Connecting an application to the Approval Server" section of the User and Admin guide. Needless to say I was not here when they first installed Approval server and of course I can't get my hands on any documentation regarding the installation/configuration. Plus I believe my company may have already installed patch 5 and may have missed this step. Anyway my question is, is this step needed if the only application that is utilizing the Approval Server is Remedy Change Management? I would have assumed that since they are both BMC/Remedy application it would create the join automatically. Am I assuming too much? Has anyone installed this patch yet? Any help would be great. Thank you, Lou ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
