Candace, I am running CM 7.0.03 patch006. I have the user set to receive email notifications and just to clarify I am referring to notifications for ad-hoc approvers. Are notifications OOB for ad-hoc approvers?
Mike Decou, Candace M wrote: > > Hey Mike - not sure which version you are on, but in 7.x Change the > notifications OOB are included on the CTM:People form in the > notification tab. So the only reason someone might NOT get notified is > if someone has updated the notifications to preclude that for someone, > OR if that person is set to something other than email as the > notification method (like None), OR if you might be on a patch level > that is broken. To my knowledge, the notification should go to the > approver regardless of process flow, but I've been known to be wrong > before. > I would recommend you check the notification tab for the person in > question first. You might find the problem right there. > :) > > > Candace DeCou > > DOI Remedy Systems Analyst > Verizon Business > Office: (408) 371-1112 > > Email: [EMAIL PROTECTED] > > > > Verizon Business - global capability, personal accountability. > > This e-mail is strictly confidential and intended only for use by the > addressee unless otherwise indicated > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of versicle > Sent: Tuesday, February 05, 2008 9:36 AM > To: [email protected] > Subject: Change Approver Notification > > All, > > > I have a simple question...When a user is added to the Approver tab in a > Change Request should they receive a notification informing them that > they have a Change that is pending approval? If so, this should happen > no matter what phase of the change the approver is added correct? Is > there some configuration form to set the notifications to approvers? > > > Mike > -- > View this message in context: > http://www.nabble.com/Change-Approver-Notification-tp15294584p15294584.h > tml > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Change-Approver-Notification-tp15294584p15324875.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
