Peter Lammey previously replied to this thread also as follows: "From my understanding, if you add an approver add-hoc to a request you must add the requester at the Draft Status and the approver is added as a person who must sign for the approval as part of the "Review" phase which is actually when the Change is in the "Request for Authorization" status."
So if I understand him correctly it would depend on the process flow of the change as to whether the person would be notified or not. I think I need to get in under the hood a bit more to understand how this is really working. I can tell you that many of our users are now starting to complain about being overwhelmed with notifications and I think it's a shame that you cannot easily modify any of the System defined notifications. I've got people saying that only want notification 1 or 2, but not 3 through 5 - that sort of thing. So I will be putting this through some testing on my own and will try to keep you posted on what I find. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of versicle Sent: Tuesday, February 05, 2008 9:36 AM To: [email protected] Subject: Change Approver Notification All, I have a simple question...When a user is added to the Approver tab in a Change Request should they receive a notification informing them that they have a Change that is pending approval? If so, this should happen no matter what phase of the change the approver is added correct? Is there some configuration form to set the notifications to approvers? Mike -- View this message in context: http://www.nabble.com/Change-Approver-Notification-tp15294584p15294584.h tml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
