We've been using CrystalDesk and send out about 30 reports daily via email with the report attached. It is a very reasonably priced product. We have about 80 reports scheduled overall. These go to internal users and our external customers.
We are Windows 2003 server, I've used it with both ars 5.1.2 and 7.0.1. Although since we upgraded to 701 it doesn't work on the production server so I have the dev server instance pointed to the production server. I don't feel real comfortable with that and I wasn't able to get any assistance from crystaldesk.com At some point we'll go to Crystal Report server which is quite a bit more expensive but now that we have so many reports and depend on it I think we need to be more supportable. hth, Susan On Feb 6, 2008 3:44 PM, Hennigan, Sandra H CTR OSD-CIO < [EMAIL PROTECTED]> wrote: > UNCLASSIFIED > > This was first sent out in September 2007 but didn't generate many > responses. > > Unlike Howard Richter, the original sender, we are using: > Windows Server 2003 > MS SQL 2000 > ASR 6.3 patch 21 > Help Desk 5.5 > > I have Crystal Reports version 8.5, 9.0 and 10 at my disposal. > > Managers here have a daily Crystal Report report that runs from a link - > works great, managers like. BUT > > Instead of having to use the link, managers would like the report emailed > to them as they are not always in office with Remedy access. > > They want this process automated, with the Crystal Report report saved as > a PDF attached to an email, sent by 0500 daily, Monday thru Friday. > > > Any ideas on how I can generate and attach the report? > > Any assistance would be greatly appreciated. > > Sandra Hennigan > > Remedy Administrator > Office # 703-602-2525 x251 > > Apparently, there is nothing that cannot happen today. Mark Twain > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter > Sent: Thursday, September 13, 2007 5:14 PM > To: [email protected] > Subject: Automating reports > > ** > > Has anyone seen a product or know of a way to automate reports from Remedy > (we are using ServiceDesk 7). > > I would even look at creating an escalation, but trying to use out of box. > > Thanks to all, > -- > Howard Richter > > Remedy ServiceDesk Manager > CedarCrestone Managed Services Center > [EMAIL PROTECTED] > > __20060125_______________________This posting was submitted with HTML in > it___ > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
