I _wish_ we could convince them here to do such things through Remedy... If you are going to be creating a lot of tasks in Incident, you need to look seriously at the patch 9002 Incident Task Template add-on. Unfortunately BMC has seen fit to leave it out of their patch cycle - and by patch 005 were issuing a warning that applying the patch to a system that had 9002 installed on it would break 9002. As a result I have left it out of my final production build-out for ITSM 7, but then we don't need to do employee setups. Here are the warnings: Again, patches 005 and on, maybe even 004 would stomp on parts of 9002 and leave them more broken than they were to begin with. There are also unresolved issues with 9002 that caused problems with the OOTB Change Management task templates function. Rather than fix all of their code and release a clean replacement to 9002, BMC has just let this problem fester, logging defects and closing my issues about it since back in early 2007 and then doing nothing with the defects. With that warning, you still might want to look at the patch because it contains capabilities for task templates that Incident Management sorely needs. Just be aware that you will have to fix some BMC-created defects and be careful about future patches if you decide to deploy 9002.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andre H Sent: Friday, February 08, 2008 9:06 AM To: [email protected] Subject: ITSM 7 - Question, new employee on-boarding ** Good Morning and happy Friday, I have been appointed to to ping the ITSM 7 community on new employee on-boarding methodology. By using only the following modules - ARS 7.x Mid-Tier 7.x CMDB 2.x Incident 7.0.x Problem 7.0.x SLM 7.x and maybe Change 7.x Where are you starting to create the main record? Incident, then create child-tasks? Change, then create child-tasks? Please keep in mind that the Service Desk will only be handling on-boarding process . I know of SRM and third party products that will handle on-boarding, I just need to see how other companies are defining it without them. Thanks for your input and have a great weekend. Andre' _____ Never miss a thing. Make Yahoo your homepage. <http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
