Good Morning and happy Friday,
I have been appointed to to ping the ITSM 7 community on new employee
on-boarding methodology.
By using only the following modules -
ARS 7.x
Mid-Tier 7.x
CMDB 2.x
Incident 7.0.x
Problem 7.0.x
SLM 7.x
and maybe Change 7.x
Where are you starting to create the main record?
Incident, then create child-tasks?
Change, then create child-tasks?
Please keep in mind that the Service Desk will only be handling on-boarding
process
.
I know of SRM and third party products that will handle on-boarding, I just
need to see how other companies are defining it without them.
Thanks for your input and have a great weekend.
Andre'
---------------------------------
Never miss a thing. Make Yahoo your homepage.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
