Hello everyone and Good morning, Thank you for the insight to everyone who responded.
However, I thought the ARSList was a community of "Helpful" Remedy "Professionals. Apparently, there is one who isn't. If you are going to respond please leave your frustrations, your anger, whatever it is out of the response. You don't need to bash someone who is asking for help. Ray, kindness goes along way!!! God Bless you Ray, I hope you have a awesome day :-) AndreĀ On Fri, 8 Feb 2008 16:17:27 -0800, Ray Gellenbeck <[EMAIL PROTECTED]> wrote: >BMC has great training classes for stone cold beginners. That being said, you >can somewhat configure the system several ways depending on how your company >views the ITIL process. Many activities are a change. Mid-tier is not a >module, it's a client functionality. Doubt you're going to have too many >Service Level Management relations to the on-board process except possibly a >task being left in a state for too long... > >The great thing about ITSM7 that the classes will teach you is that it's >somewhat flexible, within the boundaries of ITIL, to the particulars of your >organization. > > >----- Original Message ---- >From: Andre H <[EMAIL PROTECTED]> >To: [email protected] >Sent: Friday, February 8, 2008 7:06:05 AM >Subject: ITSM 7 - Question, new employee on-boarding > >** Good Morning and happy Friday, > >I have been appointed to to ping the ITSM 7 community on new employee >on-boarding methodology. > >By using only the following modules - > >ARS 7.x >Mid-Tier 7.x >CMDB 2.x >Incident 7.0.x >Problem 7.0.x >SLM 7.x >and maybe Change 7.x > >Where are you starting to create the main record? >Incident, then create child-tasks? >Change, then create child-tasks? > >Please keep in mind that the Service Desk will only be handling on-boarding >process >. >I know of SRM and third party products that will handle on-boarding, I just >need to see how other companies are defining it without them. > >Thanks for your input and have a great weekend. > >Andre' > > > >Never miss a thing. Make Yahoo your homepage. __Platinum Sponsor: >www.rmsportal.com ARSlist: "Where the Answers Are" html___ > > > > ____________________________________________________________________________________ >Be a better friend, newshound, and >know-it-all with Yahoo! Mobile. Try it now. >http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > --------------------------------- Looking for last minute shopping deals? Find them fast with Yahoo! Search. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
