Are you creating "requests" for Incidents? If there isn't a request, there won't be a row on the Requester Console.
There is a setting in the application configuration to "Create Request on Submit" -- via Incident Rules. and There is also the option on the Incident form / Advanced Functions to "Allow Request Creation" Have you verified that all the requests have no errors? (View requests with errors) hth, tony -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Jase Brandon <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 02/13/2008 10:56 AM Please respond to [email protected] To [email protected] cc Subject Requester Console not Displaying All Records for a Company ** Hello All, Remedy 7.0.01 SQLServer 2005 Stupid Question Time :) Does anyone know how to configure/navigate from the mid-tier so that a user can see all tickets for a company? I have a customer with 120 tickets, but they can only view 16 from the mid-tier requester console. I thought I could do a right mouse click on the Requestor Console/Mid-tier and get a "Next" or "Previous" but get nothing. I have been all over the client and the form in the admin tool looking for some config setting to solve this issue, but can't find anything. Is this a configuration setting that I need to set? Or is this by design? Thanks To All, Jase Brandon __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
