Hi Jill, Good suggestion, we already have IM configured to create request on submit, The problem is that the company has 120 requests, but when they log on to the mid-tier requester console to view tickets, they can only see 16 of them, and I can't find a way to display "Next" 16 records or "Previous" 16 records, etc. I expected to be able to right click on the table field and see an option for "Next" or "Previous", etc. Any ideas?
Thanks, Jase On 2/13/08, Jill E <[EMAIL PROTECTED]> wrote: > > ** Jase, > > Do they only see the requests they submitted through the Requester Console > and not ones submitted in IM? If so, I would suggest configuring IM to > create request on submit (doesn't help already submitted Incidents, though). > > Jill > > On Feb 13, 2008 11:17 AM, Jase Brandon <[EMAIL PROTECTED]> wrote: > > > ** Hi Rick, > > Thanks for the info. > > I checked and display properties seem to be set correctly, data > > chunking/size of chunk is set to 0. > > > > Jase > > > > > > On 2/13/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > > > > > ** It might be the chunk setting or other display properties on the > > > table field. I'd check there first. > > > > > > Rick > > > > > > On Feb 13, 2008 8:56 AM, Jase Brandon <[EMAIL PROTECTED]> wrote: > > > > > > > ** Hello All, > > > > > > > > Remedy 7.0.01 > > > > SQLServer 2005 > > > > Stupid Question Time :) > > > > > > > > Does anyone know how to configure/navigate from the mid-tier so > > > > that a user can see all tickets for a company? > > > > I have a customer with 120 tickets, but they can only view 16 from > > > > the mid-tier requester console. > > > > I thought I could do a right mouse click on the Requestor > > > > Console/Mid-tier and get a "Next" or "Previous" but get nothing. > > > > I have been all over the client and the form in the admin tool > > > > looking for some config setting to solve this issue, but can't find > > > > anything. > > > > Is this a configuration setting that I need to set? Or is this by > > > > design? > > > > > > > > Thanks To All, > > > > > > > > Jase Brandon > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > > > > Are" html___ > > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > html___ > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
