Not a permissions issue, it's global. If you have more than sixteen tickets, you can only see the others by sorting the column's by request Id, etc.. and then you are only getting the top 16 and the bottom 16 records.
On 2/13/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** Could this be a permissions issue? Is it just some or all users who > can only see 16? > > Rick > > On Feb 13, 2008 9:32 AM, Jase Brandon <[EMAIL PROTECTED]> wrote: > > > ** Hi Jill, > > Good suggestion, we already have IM configured to create request on > > submit, > > The problem is that the company has 120 requests, but when they log on > > to the mid-tier requester console to view tickets, > > they can only see 16 of them, and I can't find a way to display "Next" > > 16 records or "Previous" 16 records, etc. > > I expected to be able to right click on the table field and see an > > option for "Next" or "Previous", etc. > > Any ideas? > > > > Thanks, > > > > Jase > > > > > > On 2/13/08, Jill E <[EMAIL PROTECTED]> wrote: > > > > > > ** Jase, > > > > > > Do they only see the requests they submitted through the Requester > > > Console and not ones submitted in IM? If so, I would suggest configuring > > > IM > > > to create request on submit (doesn't help already submitted Incidents, > > > though). > > > > > > Jill > > > > > > On Feb 13, 2008 11:17 AM, Jase Brandon <[EMAIL PROTECTED]> wrote: > > > > > > > ** Hi Rick, > > > > Thanks for the info. > > > > I checked and display properties seem to be set correctly, data > > > > chunking/size of chunk is set to 0. > > > > > > > > Jase > > > > > > > > > > > > On 2/13/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > > > > > > > > > ** It might be the chunk setting or other display properties on > > > > > the table field. I'd check there first. > > > > > > > > > > Rick > > > > > > > > > > On Feb 13, 2008 8:56 AM, Jase Brandon <[EMAIL PROTECTED]> > > > > > wrote: > > > > > > > > > > > ** Hello All, > > > > > > > > > > > > Remedy 7.0.01 > > > > > > SQLServer 2005 > > > > > > Stupid Question Time :) > > > > > > > > > > > > Does anyone know how to configure/navigate from the mid-tier so > > > > > > that a user can see all tickets for a company? > > > > > > I have a customer with 120 tickets, but they can only view 16 > > > > > > from the mid-tier requester console. > > > > > > I thought I could do a right mouse click on the Requestor > > > > > > Console/Mid-tier and get a "Next" or "Previous" but get nothing. > > > > > > I have been all over the client and the form in the admin tool > > > > > > looking for some config setting to solve this issue, but can't find > > > > > > anything. > > > > > > Is this a configuration setting that I need to set? Or is this > > > > > > by design? > > > > > > > > > > > > Thanks To All, > > > > > > > > > > > > Jase Brandon > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > > > > > > Answers Are" html___ > > > > > > > > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > > > > > Are" html___ > > > > > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > > > > Are" html___ > > > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > html___ > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
