Actually, over the weekend, we put SRM 2.1 into production and ITSM module patch 6. After this, our problems started with the AR ERR [90] Cannot establish a network connection to the AR System server: <our server> (0) : RPC: Miscellaneous tli error - System error (connection refused)
It started on Monday when people started using Remedy and since then it is randomly occurring. This message has come up in 6 different intervals with the remedy service restart happening about 3-5 times in each interval of 30-60 minutes (if that makes sense) arerror.log doesn't reveal much. armonitor.log doesn't reveal much either. my event log has these entries to pinpoint when the message comes up. this message means that the remedy service started running so about 2-4 minutes prior, the remedy service stopped. Event Type: Information Event Source: Service Control Manager Event Category: None Event ID: 7036 Date: 2/13/2008 Time: 12:46:18 PM User: N/A Computer: BBSREMEDYAPP Description: The Remedy Action Request System Server service entered the running state. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. There is no message anywhere on why the remedy service stopped. On Feb 13, 2:38 pm, [EMAIL PROTECTED] wrote: > Hi, > > We are getting the same issues. > When looking at the event logs and witnessing it happen, it looks like > something is causing the Remedy service to restart by itself on our > system. > This causes a 2-4 minutes outage as the remedy service restarts > itself. > We are in the midst of troubleshooting. > > Anyone else with any ideas on how approach troubleshooting this? > It really has us stumped here. > > Thanks > > On Feb 13, 11:41 am, Peter <[EMAIL PROTECTED]> wrote: > > > > > > > We (2 admins) just experienced this exact error yesterday. I was just > > Emailing my network security folks to see if there are any "security" > > port scans that might be occuring. We're building our production 7.1 > > server so the fast and list tread count are default "out of the box". > > I had a rpc connection error during the same time frame while loading > > SRM. > > > On Feb 13, 8:43 am, "Durrant, Michael M. - ITSD" > > > <[EMAIL PROTECTED]> wrote: > > > Howdy listers, > > > > Yesterday, when submitting searches, we were being greeted by a > > > strange error: > > > > AR ERR [90] Cannot establish a network connection to the AR > > > System server: dhwrem (0) : RPC: Miscellaneous tli error - System error > > > (connection refused) > > > > We could create new cases and modify existing cases, but we > > > could not submit searches. I checked the arerror.log and there was > > > nothing out of the ordinary, save for a bunch of "SendEMail() 390620 : > > > Parameter list for a function is empty" messages, which are typical (yet > > > unexplained) on our system. > > > > In a moment of panic, I increased the number of list and fast > > > threads on our server and restarted the server. I haven't seen the > > > error yet today but the morning is still young... > > > > Any one seen this before? > > > > TIA, > > > Michael > > > The information contained in this email may be privileged, confidential > > > or otherwise protected from disclosure. All persons are advised that > > > they may face penalties under state and federal law for sharing this > > > information with unauthorized individuals. If you received this email in > > > error, please reply to the sender that you have received this information > > > in error. Also, please delete this email after replying to the sender. > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are" > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide > > quoted text - > > > - Show quoted text - > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
