Nothing unusual in the event log of either ars server or ars db server.
On Feb 14, 1:20 am, Joe D'Souza <[EMAIL PROTECTED]> wrote: > Also take a look at your Windows Events log and check the errors that get > written in chronological order.. This will probably give you an insight as > to why the AR Server service restarted as there might be related errors > written to the event long prior to the AR Server restart that may have > caused it to restart.. > > Cheers > > Joe > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] > Sent: Wednesday, February 13, 2008 5:10 PM > To: [EMAIL PROTECTED] > Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ? > > Thanks for the tips. > > We are running Windows 2003 > Remedy 7.0.1 patch 4 > ITSM 7.0.3 patch 6 > SRM 2.1 > SLM 7.0.3 patch 4 > > Database is on a remote server with windows 2003 and sql 2000. > > I will check out the email part and hopefully see something that can > be fixed. > > Harry > > On Feb 13, 4:51 pm, john rosquist <[EMAIL PROTECTED]> wrote: > > Consider disabling escalations for a bit. Also, consider and evaluate > the email engine. Are the emails in the queues very large. Are there LOTS of > them? > > > Unix or windows? > > > Penetration testing will cause a remedy server to crash, but just once per > scan event. > > > John > > > ----- Original Message ---- > > From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> > > To: [EMAIL PROTECTED] > > Sent: Wednesday, February 13, 2008 4:14:34 PM > > Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ? > > > Did that.. and they are looking into it... > > > Why would the remedy service suddenly restart? > > I can see it happen. I've seen it 3 times when people message me that > > it is down. > > I check the server and the remedy service restarts (not the sever but > > just the service) > > > arerror.log doesn't seem to indicate anything other than the actual > > error users get. > > DB log file shows no errors. > > > On Feb 13, 3:20 pm, john rosquist <[EMAIL PROTECTED]> wrote: > > > TLI error is a networking error. Given that the ARS server happens to > be down at the time, it means that the client/midtier cannot connect to it. > > > > Turn SQL and API logging on. Look in the arerror.log in the db > directory. Look at your db too. > > > > Call home to support to have them start working the issue too. > > > > John Rosquist > > > Windward > > > > ----- Original Message ---- > > > From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> > > > To: [EMAIL PROTECTED] > > > Sent: Wednesday, February 13, 2008 2:38:26 PM > > > Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ? > > > > Hi, > > > > We are getting the same issues. > > > When looking at the event logs and witnessing it happen, it looks like > > > something is causing the Remedy service to restart by itself on our > > > system. > > > This causes a 2-4 minutes outage as the remedy service restarts > > > itself. > > > We are in the midst of troubleshooting. > > > > Anyone else with any ideas on how approach troubleshooting this? > > > It really has us stumped here. > > > > Thanks > > > > On Feb 13, 11:41 am, Peter <[EMAIL PROTECTED]> wrote: > > > > We (2 admins) just experienced this exact error yesterday. I was > just > > > > Emailing my network security folks to see if there are any "security" > > > > port scans that might be occuring. We're building our production 7.1 > > > > server so the fast and list tread count are default "out of the box". > > > > I had a rpc connection error during the same time frame while loading > > > > SRM. > > > > > On Feb 13, 8:43 am, "Durrant, Michael M. - ITSD" > > > > > <[EMAIL PROTECTED]> wrote: > > > > > Howdy listers, > > > > > > Yesterday, when submitting searches, we were being > greeted by a > > > > > strange error: > > > > > > AR ERR [90] Cannot establish a network connection to the > AR > > > > > System server: dhwrem (0) : RPC: Miscellaneous tli error - System > error > > > > > (connection refused) > > > > > > We could create new cases and modify existing cases, but > we > > > > > could not submit searches. I checked the arerror.log and there was > > > > > nothing out of the ordinary, save for a bunch of "SendEMail() 390620 > : > > > > > Parameter list for a function is empty" messages, which are typical > (yet > > > > > unexplained) on our system. > > > > > > In a moment of panic, I increased the number of list and > fast > > > > > threads on our server and restarted the server. I haven't seen the > > > > > error yet today but the morning is still young... > > > > > > Any one seen this before? > > > > > > TIA, > > > > > Michael > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
