Thanks for the tips. We are running Windows 2003 Remedy 7.0.1 patch 4 ITSM 7.0.3 patch 6 SRM 2.1 SLM 7.0.3 patch 4
Database is on a remote server with windows 2003 and sql 2000. I will check out the email part and hopefully see something that can be fixed. Harry On Feb 13, 4:51 pm, john rosquist <[EMAIL PROTECTED]> wrote: > Consider disabling escalations for a bit. Also, consider and evaluate the > email engine. Are the emails in the queues very large. Are there LOTS of them? > > Unix or windows? > > Penetration testing will cause a remedy server to crash, but just once per > scan event. > > John > > > > ----- Original Message ---- > From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> > To: [EMAIL PROTECTED] > Sent: Wednesday, February 13, 2008 4:14:34 PM > Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ? > > Did that.. and they are looking into it... > > Why would the remedy service suddenly restart? > I can see it happen. I've seen it 3 times when people message me that > it is down. > I check the server and the remedy service restarts (not the sever but > just the service) > > arerror.log doesn't seem to indicate anything other than the actual > error users get. > DB log file shows no errors. > > On Feb 13, 3:20 pm, john rosquist <[EMAIL PROTECTED]> wrote: > > TLI error is a networking error. Given that the ARS server happens to be > > down at the time, it means that the client/midtier cannot connect to it. > > > Turn SQL and API logging on. Look in the arerror.log in the db directory. > > Look at your db too. > > > Call home to support to have them start working the issue too. > > > John Rosquist > > Windward > > > ----- Original Message ---- > > From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> > > To: [EMAIL PROTECTED] > > Sent: Wednesday, February 13, 2008 2:38:26 PM > > Subject: Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ? > > > Hi, > > > We are getting the same issues. > > When looking at the event logs and witnessing it happen, it looks like > > something is causing the Remedy service to restart by itself on our > > system. > > This causes a 2-4 minutes outage as the remedy service restarts > > itself. > > We are in the midst of troubleshooting. > > > Anyone else with any ideas on how approach troubleshooting this? > > It really has us stumped here. > > > Thanks > > > On Feb 13, 11:41 am, Peter <[EMAIL PROTECTED]> wrote: > > > We (2 admins) just experienced this exact error yesterday. I was just > > > Emailing my network security folks to see if there are any "security" > > > port scans that might be occuring. We're building our production 7.1 > > > server so the fast and list tread count are default "out of the box". > > > I had a rpc connection error during the same time frame while loading > > > SRM. > > > > On Feb 13, 8:43 am, "Durrant, Michael M. - ITSD" > > > > <[EMAIL PROTECTED]> wrote: > > > > Howdy listers, > > > > > Yesterday, when submitting searches, we were being greeted by a > > > > strange error: > > > > > AR ERR [90] Cannot establish a network connection to the AR > > > > System server: dhwrem (0) : RPC: Miscellaneous tli error - System error > > > > (connection refused) > > > > > We could create new cases and modify existing cases, but we > > > > could not submit searches. I checked the arerror.log and there was > > > > nothing out of the ordinary, save for a bunch of "SendEMail() 390620 : > > > > Parameter list for a function is empty" messages, which are typical (yet > > > > unexplained) on our system. > > > > > In a moment of panic, I increased the number of list and fast > > > > threads on our server and restarted the server. I haven't seen the > > > > error yet today but the morning is still young... > > > > > Any one seen this before? > > > > > TIA, > > > > Michael > > > > The information contained in this email may be privileged, confidential > > > > or otherwise protected from disclosure. All persons are advised that > > > > they may face penalties under state and federal law for sharing this > > > > information with unauthorized individuals. If you received this email > > > > in error, please reply to the sender that you have received this > > > > information in error. 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