You can run any number of User Tool (for that matter, any AR API client programs) instances from one PC using the same user credentials. The same user cannot run client program(s) from two different boxes -- essentially "one user per IP address" equates to his license consumption. The basic point is -- if a user were to talk to AR Server as "one" person, so we'll associate him/her to that box and consume a license. Does not matter how many client programs this person initiates from this box, its all OK from our standpoint. However, if this one person's several instances of User Tool (or, whatever client program) are running on behalf of some other folks -- as in, some "creative" mechanism to route several different users activities via this one user's credentials as well as thru his machine -- of course, this creative usage is breaching the licensing contract. In any case, I'm not a legal guy, but at the point of such creative usage scenarios popping up -- it is better for you to NOT implement such, but to contact your Remedy support/sales/account contact person(s) to decide on next steps. Appajee
________________________________ From: Action Request System discussion list(ARSList) on behalf of Susan Palmer Sent: Thu 2/14/2008 8:39 AM To: [email protected] Subject: More than one instance of User Tool on same PC ** Hi everyone, I strongly believe in following license agreements and believe we have. I knew that when we upgraded to v7.x you could no longer go from PC to PC and log in without receiving the message and releasing the other PC. I just assumed I guess that meant you couldn't log in twice at one PC. Yes, I knew I could do it but then again I am all powerful admin. It was brought to my attention today that a solution they used for one of our customers is to give her two monitors and she can log into to user tools and use one on each monitor. No, she doesn't work that fast but she'll run reports on one and do work on the other. Is that feature acceptable in the licensing scheme of things? Thanks, Susan Susan Palmer ShopperTrak ARS v 7.0.1P3, server, user, admin Oracle 10g Windows 2003 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
