I would even tack on this thought... If one of those sessions are "read only" (You said Reporting, I say "read only") then the user could be issued a free (and IP independent) second account with a "Read-restricted" license too. That should be totally acceptable to the license agreement and maybe even preferable for the user. (Depending on the user. :) )
However, there is also a setting in the User tool to allow the user to do "reporting" from an alternate ARS server too. Maybe the user is working to hard by not using that setting? ( Or is the user doing reporting from both servers? If so then ignore that thought. :) ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Thu, Feb 14, 2008 at 12:22 PM, Papolu, Appajee <[EMAIL PROTECTED]> wrote: > You can run any number of User Tool (for that matter, any AR API client > programs) instances from one PC using the same user credentials. The same > user cannot run client program(s) from two different boxes -- essentially > "one user per IP address" equates to his license consumption. The basic point > is -- if a user were to talk to AR Server as "one" person, so we'll associate > him/her to that box and consume a license. Does not matter how many client > programs this person initiates from this box, its all OK from our standpoint. > > However, if this one person's several instances of User Tool (or, whatever > client program) are running on behalf of some other folks -- as in, some > "creative" mechanism to route several different users activities via this one > user's credentials as well as thru his machine -- of course, this creative > usage is breaching the licensing contract. In any case, I'm not a legal guy, > but at the point of such creative usage scenarios popping up -- it is better > for you to NOT implement such, but to contact your Remedy > support/sales/account contact person(s) to decide on next steps. > > Appajee > > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Susan > Palmer > Sent: Thu 2/14/2008 8:39 AM > To: [email protected] > > Subject: More than one instance of User Tool on same PC > > > ** > > > Hi everyone, > > I strongly believe in following license agreements and believe we have. I > knew that when we upgraded to v7.x you could no longer go from PC to PC and > log in without receiving the message and releasing the other PC. > > I just assumed I guess that meant you couldn't log in twice at one PC. Yes, > I knew I could do it but then again I am all powerful admin. > > It was brought to my attention today that a solution they used for one of > our customers is to give her two monitors and she can log into to user tools > and use one on each monitor. No, she doesn't work that fast but she'll run > reports on one and do work on the other. > > Is that feature acceptable in the licensing scheme of things? > > Thanks, > Susan > > Susan Palmer > ShopperTrak > ARS v 7.0.1P3, server, user, admin > Oracle 10g > Windows 2003 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
