Thank you Carey...I was beginning to think I was the only one that knew that you had to be EXPLICITLY listed as a member....I can't tell you how often I must change the server from 'Public' to something else because someone thinks you can set it to public and have everyone do it....if you set it to Public, then you need to add public to your group list to be able to client side filter log...I have normally created a 'Logging' group and set the server to that group and then added those people to that group if I want them to be able to log...:)
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, February 20, 2008 6:07 PM To: [email protected] Subject: Re: Filter logging in 7.1 v7.1 ... Login to the AR User tool as an Administrator. Navigate to the : "AR System Administration Console" ( from the "Home Page" Application List field) Then navigate to: --> System (from the Vertical Nav bar) --> General --> Server Information (Item) Then that opens the form "AR System Administration: Server Information". On the Log Files (tab) the field 'Client-Side Logging Group:' value is the group that the user MUST be an explict member of. ( In versions prior to v7.1 this was in the admin tool. It is not there anymore.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. > ----- Original Message ---- > From: Atul Vohra <[EMAIL PROTECTED]> > To: [email protected] > Sent: Wednesday, February 20, 2008 2:17:02 PM > Subject: Filter logging in 7.1 > > ** Hi All, > > I was trying to do AL and filter logging from 7.1 AR client - but did > not log the filter calls. I was logged in as Demo and after further > reading found that something has to be enabled on the server side. > > Can someone please clarify what has to be done so filter logging can > be done from the client tool. > > Platform: ARS 7.1 on Solaris, Oracle 10g > > Thanks > Atul ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
