I am looking for correct intended configuration because we have an email issue. We have an issue where if our database goes down and comes back up AR reconnects cleanly but the email engine starts tagging the queued up messages as "Error" and never sends them out. Upon investigating I noticed that the dependency was not there as it was in 6. Someone from support said the dependency should be and also suggested putting in an entry for email in armonitor.cfg. Just not sure what the "proper" config is.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, February 20, 2008 6:19 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Out of Box ** Neither does my client here - and we are on windows.. But if it is critical that you need that dependency, its not hard to do from the registry if you are on windows.. I do not see it as a priority for us here as we have bigger issues than that :-) that we are dealing with.. If you need to know how let me know.. Cheers Joe ----- Original Message ---- From: Brian Gillock <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, February 20, 2008 3:21:27 PM Subject: Re: Email Engine Out of Box ** Michael, If it helps I just did a brand new install of 7.1 and the EE and there is no entry in the armonitor.cfg and there is no dependency for the service. HTH, Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Wednesday, February 20, 2008 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Out of Box ** I was told by one support person and other users that the dependency should be there as it was in 6.3. I did not get a confident answer from support about the armonitor.cfg entry though. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Wednesday, February 20, 2008 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Out of Box ** I don’t recall the Email Engine ever being referenced in armonitor.cfg. It’s always been a separate service with the only dependency being defined in the registry to make the Email Engine service depend on the AR Server service. But in my last fresh 7.0.1 install even that dependency didn’t exist. I’m guessing BMC decided not to link the two any longer, although I don’t recall and documentation stating that. Chad Hall (501) 342-2650 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Wednesday, February 20, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Email Engine Out of Box Can someone tell me if the Email Engine install should have created an entry in armonitor.cfg? This is for AR 7.0.01. I noticed that the install did not create a dependency between the BMC Remedy Action Request System Server service and BMC Remedy Email Engine service and am left wondering if it also failed to put an entry in armonitor.cfg. Thanks Michael Bardsley ESPN MIT Technical Services & Applications Management ESPN Inc. *************************************************************************** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. **************************************************************************** __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ ________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. <http://us.rd.yahoo.com/evt=51733/*http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
