I've experienced this same issue with v7.0.1 patch4. This is a known defect. Supposedly, it's fixed with v7.0.1 patch6.
Thanks, Bryan From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Friday, February 22, 2008 5:13 PM To: [email protected] Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT from a filter ** Ok, is there any restriction on it? I've got a simple filter that fires on modify and attempts to put a file into an attachment field. However, when it runs it finishes successfully, returns a status of 0, but doesn't put the file in the attachment field. In fact, if there is a file there already it will clear it out. This is what the filter log looks like if I use a set fields action: <FLTR> <TID: 0027933600> <RPC ID: 0000000956> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > /* Fri Feb 22 2008 16:02:40.2354 */ Checking "NCC:SCC:External Process Report_Add Attachment" (500) <FLTR> <TID: 0027933600> <RPC ID: 0000000956> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > --> Passed -- perform actions <FLTR> <TID: 0027933600> <RPC ID: 0000000956> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > 0: Set Fields <FLTR> <TID: 0027933600> <RPC ID: 0000000956> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > PERFORM-ACTION-ADD-ATTACHMENT 536880912 net-snmp_license.txt <FLTR> <TID: 0027933600> <RPC ID: 0000000956> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > Exit code: 0 Value: 0 <FLTR> <TID: 0027933600> <RPC ID: 0000000956> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > Short Description (8) = 0 This is what the filter log looks like if I use a process action: <FLTR> <TID: 0121088928> <RPC ID: 0000000931> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > /* Fri Feb 22 2008 16:02:13.0647 */ Checking "NCC:SCC:External Process Report_Add Attachment" <FLTR> <TID: 0121088928> <RPC ID: 0000000931> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > 0: Process <FLTR> <TID: 0121088928> <RPC ID: 0000000931> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912 net-snmp_license.txt But neither actually sets the file in the attachment field. The file "net-snmp_license.txt" exists in the Remedy installation's bin folder...which is where PERFORM-ACTION-SAVE-ATTACHMENT puts files if you don't specify a path so I figured it would grab from there to. However, it behaves the same even if I point the "ADD" process to a full path and file. --- J.T. Shyman ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Friday, February 22, 2008 5:04 PM To: [email protected] Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT from a filter ** Yes it can. On Fri, Feb 22, 2008 at 1:54 PM, J.T. Shyman <[EMAIL PROTECTED]> wrote: ** Does anyone know if PERFORM-ACTION-ADD-ATTACHMENT can be used in a filter to attach a file from the server? AR 7.0.1 Patch 5 on Linux. --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee ('s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
