One of the main reasons we went to 7.1 is to take advantage of escalation pools. We have some intensive data-loading escalations we will run that we want to have on their own thread - that's easy to set up. I set the minimum/max escalation threads to 2 and assigned all of the new intensive escalations to pool #2.
What I am not sure about is the base product stuff (IM, SLA, etc). There are escalations out there for all of those applications and they do not have a pool defined. I presume these default to pool #1 - but I could go ahead and specify it. All in all I'd rather not change base product code though except when necessary - does anyone know what they default to? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
