William, "The answer you seek can be found on the path of the Yellow Book." ( To paraphrase a current T.V. Commercial in the US with David Carradine.) (AKA: RTM)
Ref: Workflow-Objects-710.pdf Pg 15: " Escalations can be assigned to pools so the escalations from each pool run in parallel on separate threads within the escalation queue. To use escalation pools, you must first configure multiple threads for the escalation queue as described in the Configuring guide. If you assign an escalation to a pool that has no thread configured, the escalation is run by the first thread. " And later even more explicitly stated as: Ref: Workflow-Objects-710.pdf Pg 23: " The Pool Number should be between 1 and the number of threads configured for the escalation queue. If the Pool Number is blank or outside the valid range, the escalation is assigned to pool number 1 and is run by the first escalation thread. " HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Mon, Feb 25, 2008 at 1:02 PM, William Rentfrow <[EMAIL PROTECTED]> wrote: > ** > > One of the main reasons we went to 7.1 is to take advantage of escalation > pools. We have some intensive data-loading escalations we will run that we > want to have on their own thread - that's easy to set up. I set the > minimum/max escalation threads to 2 and assigned all of the new intensive > escalations to pool #2. > > What I am not sure about is the base product stuff (IM, SLA, etc). There > are escalations out there for all of those applications and they do not have > a pool defined. > > I presume these default to pool #1 - but I could go ahead and specify it. > All in all I'd rather not change base product code though except when > necessary - does anyone know what they default to? > > William Rentfrow, Principal Consultant > [EMAIL PROTECTED] > C 701-306-6157 > O 952-432-0227 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
