I would turn on plugin and filter logging and see if there are any errors being returned from the other system. Since you are consuming a service the Filter log should show the web service plugin being called in the filter. The Plugin log will show the inbound and outbound data (when the log level is set to a detail level like 400) Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, February 25, 2008 1:11 PM To: [email protected] Subject: OT:Web Service Strangeness All, ARS 6.3 patch 16 NT 2003 SQL 2000 I believe this can be classified as somewhat Off Topic so here goes. I have a web service that I am consuming on Submit to Form A. This web services creates a record in another system and Remedy receives a ticket number back. Up until about a month ago everything was pretty great. About that time we noticed that on occasion there are actually two records being created in the other system for a single submit into From A. In each case the record number that appears fin m Remedy record is the second record created in the other system. I have not been able to duplicate this issue while doing random testing. Also, up until today all the duplicate tickets that are being created in the other system were always sequential. Today I saw where the duplicate record skipped one number. I am wondering if anyone has any idea what may be happening. This is our first attempt at using web services and I really want this to work. Any ideas will be helpful. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
