Roger, Did you say the web service filter fires ONLY on Submit to Form A??? Does it fire on Modify of that entry on Form A?
Joe ----- Original Message ---- From: "Nall, Roger" <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, February 25, 2008 1:58:45 PM Subject: Re: Web Service Strangeness ** I would turn on filter logging, especially since the owners of the other system are firmly convinced that Remedy is at fault here, but here is why I don’t: The action to initiate the Web Service call is a manual user action. If there were errors being returned from the web service the user would see it. There have been no errors in the error log. I will try turning on the Plug-in log and see if that can yield anything. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, February 25, 2008 2:49 PM To: [email protected] Subject: Re: Web Service Strangeness I would turn on plugin and filter logging and see if there are any errors being returned from the other system. Since you are consuming a service the Filter log should show the web service plugin being called in the filter. The Plugin log will show the inbound and outbound data (when the log level is set to a detail level like 400) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, February 25, 2008 1:11 PM To: [email protected] Subject: OT:Web Service Strangeness All, ARS 6.3 patch 16 NT 2003 SQL 2000 I believe this can be classified as somewhat Off Topic so here goes. I have a web service that I am consuming on Submit to Form A. This web services creates a record in another system and Remedy receives a ticket number back. Up until about a month ago everything was pretty great. About that time we noticed that on occasion there are actually two records being created in the other system for a single submit into From A. In each case the record number that appears fin m Remedy record is the second record created in the other system. I have not been able to duplicate this issue while doing random testing. Also, up until today all the duplicate tickets that are being created in the other system were always sequential. Today I saw where the duplicate record skipped one number. I am wondering if anyone has any idea what may be happening. This is our first attempt at using web services and I really want this to work. Any ideas will be helpful. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ____________________________________________________________________________________ Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
