Roger, Is your other system behind a load balancer? any possibility that the other system may be processing it twice? In addition to taking your plugin logs, it may be useful to even take logs on the other system to see what's going on.. Maybe the 'suspect' operation is happening outside of ARS and not really on the ARS so chances are you may learn nothing taking logs just of the plugins and filters from the ARS side..
Cheers Joe PS: About the Dash, great phone but I don't quite like the way the alarm works, it got a mind of its own. Most HTC phones are pretty cool. I like their new line especially the one that got 16 GB storage. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Nall, Roger Sent: Tuesday, February 26, 2008 9:47 AM To: [email protected] Subject: Re: Web Service Strangeness ** Joe, That was my point. An even stranger part of this is the time interval between the tickets created in the other system. I have seen anywhere between 3 and 26 seconds. I was hoping that someone with some good web service experience could point me in the right direction, like, is it possible that something is happening on the web server that the web service resides on which would cause the creation of multiple tickets? I really like my Dash. Much better then the MDA. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, February 25, 2008 9:23 PM To: [email protected] Subject: Re: Web Service Strangeness Personally I do not see a way a submit filter could fire twice - unless its in a filter guide and it loops or some other filter on a certain condtion has a Goto action that sends the execution order back and reruns that web service filter.. Or if you have more than one filter set to run under different conditions and in some cases although the conditions are different they may be true for certain tickets? Joe PS: I own a Dash too by the way - great phone except for the Alarm feature! ----- Original Message ---- From: "Nall, Roger" <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, February 25, 2008 7:53:29 PM Subject: Re: Web Service Strangeness No, only on submit. Thank you, Roger Nall Manager, OSSNMS Remedy Desk: 813-348-2556 PCS: 973-652-6723 ________________________________ Sent from my T-Mobile Dash. -----Original Message----- From: Joe DeSouza <[EMAIL PROTECTED]> Sent: Monday, February 25, 2008 7:17 PM To: [email protected] <[email protected]> Subject: Re: Web Service Strangeness Roger, Did you say the web service filter fires ONLY on Submit to Form A??? Does it fire on Modify of that entry on Form A? Joe ----- Original Message ---- From: "Nall, Roger" <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, February 25, 2008 1:58:45 PM Subject: Re: Web Service Strangeness ** I would turn on filter logging, especially since the owners of the other system are firmly convinced that Remedy is at fault here, but here is why I don?t: The action to initiate the Web Service call is a manual user action. If there were errors being returned from the web service the user would see it. There have been no errors in the error log. I will try turning on the Plug-in log and see if that can yield anything. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, February 25, 2008 2:49 PM To: [email protected] Subject: Re: Web Service Strangeness I would turn on plugin and filter logging and see if there are any errors being returned from the other system. Since you are consuming a service the Filter log should show the web service plugin being called in the filter. The Plugin log will show the inbound and outbound data (when the log level is set to a detail level like 400) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, February 25, 2008 1:11 PM To: [email protected] Subject: OT:Web Service Strangeness All, ARS 6.3 patch 16 NT 2003 SQL 2000 I believe this can be classified as somewhat Off Topic so here goes. I have a web service that I am consuming on Submit to Form A. This web services creates a record in another system and Remedy receives a ticket number back. Up until about a month ago everything was pretty great. About that time we noticed that on occasion there are actually two records being created in the other system for a single submit into From A. In each case the record number that appears fin m Remedy record is the second record created in the other system. I have not been able to duplicate this issue while doing random testing. Also, up until today all the duplicate tickets that are being created in the other system were always sequential. Today I saw where the duplicate record skipped one number. I am wondering if anyone has any idea what may be happening. This is our first attempt at using web services and I really want this to work. Any ideas will be helpful. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.21.1/1299 - Release Date: 2/26/2008 9:08 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
