Jarl,
Sorry for any confusion. There is no loss of Request ID anywhere. Here is what was happening when we first noticed this issue: * Remedy ticket 123456 created and associated to ticket 456789 from other system according to ticket number in Remedy form. * In addition ticket 456788 in other system was created first and is now orphaned because it is also associated to Remedy ticket 123456 but the Remedy ticket shows ticket 456789 as the ticket of record. We stored the Source ticket in the as the related-to ticket number in the other system and the Destination ticket number as the related-to ticket number in the Remedy system. Today I noticed this scenario: * Remedy ticket 123457 created and associated to ticket 567890 from other system according to ticket number in Remedy form. * In addition ticket 567898 was created first and is now orphaned because it has Remedy ticket 123457 as its source ticket number. * Also, ticket 567899 was created in an in the other system using an entirely different process. I hope this is clearer. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Monday, February 25, 2008 2:26 PM To: [email protected] Subject: Re: OT:Web Service Strangeness I've seen with webservices if there is an error creating a record, and the transaction is rolled back, the nextid in arschema table is still been updated. So you loose a requestid. -- Jarl On Mon, Feb 25, 2008 at 8:10 PM, Nall, Roger <[EMAIL PROTECTED]> wrote: > ** > > > > All, > > > > ARS 6.3 patch 16 > > NT 2003 > > SQL 2000 > > > > I believe this can be classified as somewhat Off Topic so here goes. I have > a web service that I am consuming on Submit to Form A. This web services > creates a record in another system and Remedy receives a ticket number back. > Up until about a month ago everything was pretty great. About that time we > noticed that on occasion there are actually two records being created in the > other system for a single submit into From A. In each case the record > number that appears fin m Remedy record is the second record created in the > other system. I have not been able to duplicate this issue while doing > random testing. > > Also, up until today all the duplicate tickets that are being created in the > other system were always sequential. Today I saw where the duplicate record > skipped one number. I am wondering if anyone has any idea what may be > happening. This is our first attempt at using web services and I really want > this to work. Any ideas will be helpful. > > > > Thanks, > > > > > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile, USA > Desk: 813-348-2556 > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
