So it does look like your filter is firing twice for some reason... Have you got some sort of a validity check on your Filter that is using the web service to create a new request on the other system to not create it if it already finds a Remedy ID of the record you are trying to create on that other system?? So basically when you push a record into Form A, is it possible for you to query the other system using a separate web service, and if the query returns a null value, then create, else do nothing...
Joe ----- Original Message ---- From: "Nall, Roger" <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, February 25, 2008 2:57:20 PM Subject: Re: OT:Web Service Strangeness ** Joe, Good question but this filter is not in a guide. It is a stand alone filter. Here is some more detail. Users create records in Form 1. Sometime during the life of some records in Form 1 the ticket need to be transferred to another system. The users working in Form 1 perform a special modification that pushes a record into Form A. On submit of the record into From A the web service is called in a filter. When the ticket number is returned to Form A, I push that to the record in Form 1 which locks that record. The record in the other system is then worked and returned back to Form A and then to Form 1. If need be the record in Form 1 can be re-submitted back to the other system following the same procedure. In each case of the duplicate tickets being created in the other system there is only one Remedy record in Form A. I hope that makes things clearer. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, February 25, 2008 3:07 PM To: [email protected] Subject: Re: OT:Web Service Strangeness Hello Roger, Does this filter that create this web service exist in a Filter Guide that loops until a certain condition is met? Or do you have a Goto filter action or Go To Guide Label action that takes your filter execution back on certain conditions and re-execute the Web Service Filter? Cheers Joe ----- Original Message ---- From: "Nall, Roger" <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, February 25, 2008 1:10:57 PM Subject: OT:Web Service Strangeness ** All, ARS 6.3 patch 16 NT 2003 SQL 2000 I believe this can be classified as somewhat Off Topic so here goes. I have a web service that I am consuming on Submit to Form A. This web services creates a record in another system and Remedy receives a ticket number back. Up until about a month ago everything was pretty great. About that time we noticed that on occasion there are actually two records being created in the other system for a single submit into From A. In each case the record number that appears fin m Remedy record is the second record created in the other system. I have not been able to duplicate this issue while doing random testing. Also, up until today all the duplicate tickets that are being created in the other system were always sequential. Today I saw where the duplicate record skipped one number. I am wondering if anyone has any idea what may be happening. This is our first attempt at using web services and I really want this to work. Any ideas will be helpful. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
