Hi,
I think we may need to add AND $USER $ != "AR_ARCHIVER" in the filter qualification as well. If the incident is related to another incident then we need to find out How is it related to the other incident? Is it a duplicate or is it the original? Please add the AND $USER$ != "AR_ARCHIVER" in filter HPD:HPD-DO_NOT_REMOVE_02 and check if the archiving works or not. If it still does not work please provide the filter logs during archiving. Kind regards, Fritz ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: 25 February 2008 03:24 PM To: [email protected] Subject: Archiving: some tickets won't archive I have about 1400 tickets that will not archive. They meet the criteria. I copy the search criteria from the archive properties and plug it directly in. They just will not archive. Do they some how get flagged to tell remedy they've already been archived? My archive process did fail in the middle of trying to archive once, so that might have messed things up. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
