Because when helpdesk 4.0.3 was built, there was no Open Window action.
TP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Monday, March 03, 2008 4:22 PM To: [email protected] Subject: ARS 5.12 Helpdesk 4.03 - Submit ticket Display only form question -repost ** Hello ARSList, I have workflow related question. I am currently working on a system that includes the following - ARS 5.12 Helpdesk 4.03 The first form that is loaded upon login is a helpdesk console, this is a display only form and has several buttons to create, search and view existing tickets. If the New Ticket button is selected - another display only form is opened. After the person enters the require information, workflow pushes the fields to the hpd:helpdesk form to create a ticket. After looking through the existing workflow for the button New Ticket, I have found a active link with the If Action executing a Run Macro. This macro opens the above stated display only form in submit mode and sets a couple of fields with hard coded defaults. Now here's the question(s) - Why... Why would one use a Run Macro to open a display only form to submit a ticket to another form? Is there a advantage / benefit to using a Run Macro? Why not just perform a Open Window, if action? Thanks, Kevin P. _____ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try <http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62sR8H DtDypao8Wcj9tAcJ%20> it now. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
