It was probably created in version 4 - when there WAS no Open Window command. In versions 5-6, you can run the conversion to change those over to Open Window actions. It works pretty well, but check each after it's created to ensure that it does what you want it to.
Rick On Mon, Mar 3, 2008 at 1:21 PM, Kevin Pulsen <[EMAIL PROTECTED]> wrote: > ** Hello ARSList, > > I have workflow related question. > > I am currently working on a system that includes the following - > > ARS 5.12 > Helpdesk 4.03 > > The first form that is loaded upon login is a helpdesk console, this is a > display only form and has several buttons to create, search and view > existing tickets. > > If the New Ticket button is selected - another display only form is > opened. After the person enters the require information, workflow pushes the > fields to the hpd:helpdesk form to create a ticket. > > After looking through the existing workflow for the button New Ticket, I > have found a active link with the If Action executing a Run Macro. This > macro opens the above stated display only form in submit mode and sets a > couple of fields with hard coded defaults. > > Now here's the question(s) - Why... > > Why would one use a Run Macro to open a display only form to submit a > ticket to another form? > > Is there a advantage / benefit to using a Run Macro? > > Why not just perform a Open Window, if action? > > Thanks, > > Kevin P. > > ------------------------------ > Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it > now.<http://us.rd.yahoo.com/evt=51733/*http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ>__Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
