Hi Kevin. Open Window did not exist when HD 4.03 was developet. We had to use macros back in the days...
/Rune Sorlid 2008/3/3, Kevin Pulsen <[EMAIL PROTECTED]>: > > ** Hello ARSList, > > I have workflow related question. > > I am currently working on a system that includes the following - > > ARS 5.12 > Helpdesk 4.03 > > The first form that is loaded upon login is a helpdesk console, this is a > display only form and has several buttons to create, search and view > existing tickets. > > If the New Ticket button is selected - another display only form is > opened. After the person enters the require information, workflow pushes the > fields to the hpd:helpdesk form to create a ticket. > > After looking through the existing workflow for the button New Ticket, I > have found a active link with the If Action executing a Run Macro. This > macro opens the above stated display only form in submit mode and sets a > couple of fields with hard coded defaults. > > Now here's the question(s) - Why... > > Why would one use a Run Macro to open a display only form to submit a > ticket to another form? > > Is there a advantage / benefit to using a Run Macro? > > Why not just perform a Open Window, if action? > > Thanks, > > Kevin P. > > ------------------------------ > Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it > now.<http://us.rd.yahoo.com/evt=51733/*http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ>__Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" html___ > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
