Ok so we got to the root of the problem causing the system to crash. So I noticed that a handful of incidents were being updated with work info. This work info would push back to the related Service Request. But there is a filter that would loop and keep looping endlessly until the system crashed. HPD:INC:UpdateComm_577_PWLG
This only started happening with SRM 2.1 but the filter above was last modified with our original Remedy 7.0.0 install. Sept 2006. We disabled this workflow and the server doesn't crash. Anyone else experiencing this same issue with SRm 2.1? On Feb 14, 4:22 pm, [EMAIL PROTECTED] wrote: > It took a bit of time to find out where this went hahaha. > Sorry but I'm changing the subject back. > > On Feb 14, 12:02 pm, "Sanford, Claire" > > > > > > <[EMAIL PROTECTED]> wrote: > > Does anyone have any idea why some times when a Task ticket is updated, > > the entry is copied to the CHG ticket's Work Log and other times it is > > NOT copied to the CHG Work Log. > > > It doesn't happen often and there is no pattern that I can see. I have > > been unable to duplicate it. > > > ARS 6.3 Patch 18 > > HD 6.0 > > Oracle 10 w/9 libraries > > Oracle lives on a remote server > > Windows 2003 4 gig on app server and 8 gig on DB server > > > Claire Sanford > > Information Systems Division > > Memorial Hermann Healthcare System > > Phone: 713 448 6035 > > [EMAIL PROTECTED] > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
