Last week my coworker noticed that when logged into the Remedy Mid Tier he was not able to see the Knowledge Management tab on HPD:Help Desk but was able to see the tab fine when logged in using the Remedy User client.
I noticed the same thing as well but noticed that the web will show the 12 tabs (11 that come with the out of box Incident Management 7.02 and one we added per customization) and then after the 12th tab I can see what appears to be another tab next to it but it is not fully visible and I cant select it at all to see it. Ive looked through the Mid Tier 7.01 documentation and I cant find anything that would indicate a tab limit on the Mid Tier. Has anyone else experienced this issue and determined how to correct this? AR System 7.01 patch 005 on Windows 2003 server Mid Tier 7.01 patch 002 (looking to patch up to 006) on Windows 2003 server ITSM 7.02 patch 005 Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
