Can I even upgrade our Mid Tier from 7.01 to 7.1 and leave our AR System server at version 7.01 patch 005? Are there instructions or notes on what needs to be done to upgrade the Mid Tier to this new release? Also, we have had reservations about going to Mid Tier 7.1 based on the fact that the new Mid Tier seems to create files on the server to store cached form and workflow definitions locally so that prefetching is faster but is there a way to know how much space is needed to store these "Persistent Cache" files?
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 10, 2008 11:33 AM To: [email protected] Subject: Re: Page Holder tab limit on Mid Tier 7.01 ** AR System 7.1.00, FYI, has added arrows to such fields when the number of tabs becomes large to help with this situation... Page holder enhancements Page holders now include left and right arrows that enable viewing of page tabs that extend beyond the width of the page holder. This allows administrators to create multiple tabs for a page holder without being restrained by the width of the the page field. Page tabs are no longer cut off if they extend beyond the width of the page holder. Left and right arrows are available on either side of the page tabs. These arrows are visible only if the page holder has enough tabs to require scrolling. Tabs can be scrolled one at a time. http://www.bmc.com/supportu/documents/17/53/71753/71753.pdf -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Monday, March 10, 2008 8:32 AM To: [email protected] Subject: Re: Page Holder tab limit on Mid Tier 7.01 ** Yes, we have run into this same issue. I believe we had to hide (or remove I can't remember which) the tabs that we weren't using (like Financial). We have the RKM tab, SLM and a new Vendor tab that we are using and it can only be 12. "Lammey, Peter A." <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 03/10/2008 10:29 AM Please respond to [email protected] To [email protected] cc Subject Page Holder tab limit on Mid Tier 7.01 ** Last week my coworker noticed that when logged into the Remedy Mid Tier he was not able to see the Knowledge Management tab on HPD:Help Desk but was able to see the tab fine when logged in using the Remedy User client. I noticed the same thing as well but noticed that the web will show the 12 tabs (11 that come with the out of box Incident Management 7.02 and one we added per customization) and then after the 12th tab I can see what appears to be another tab next to it but it is not fully visible and I cant select it at all to see it. Ive looked through the Mid Tier 7.01 documentation and I cant find anything that would indicate a tab limit on the Mid Tier. Has anyone else experienced this issue and determined how to correct this? AR System 7.01 patch 005 on Windows 2003 server Mid Tier 7.01 patch 002 (looking to patch up to 006) on Windows 2003 server ITSM 7.02 patch 005 Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
