Have you checked the field length of the Short Description field? Maybe he is violating that and the system is reporting a wrong error?
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Tuesday, March 11, 2008 2:03 PM To: [email protected] Subject: runmacro.exe ** I have a customer that uses runmacro.exe to submit tickets. Part of what he’s sending me is short description. Randomly, he will receive an error saying short description is required, and that he left it blank. However, he is clearly putting data in it. This particular ticket we’re looking at, the user has put => a bunch in the short description. We are wondering if this is what would have caused the issue. Does anyone have any feedback on characters you cannot put in the value of a field for runmacro.exe? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. No virus found in this outgoing message. Checked by AVG. Version: 7.5.518 / Virus Database: 269.21.7/1325 - Release Date: 3/11/2008 1:41 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
