No, but that is a good idea. I'll have him check that. Thanks,
Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, March 11, 2008 3:54 PM To: [email protected] Subject: Re: runmacro.exe ** Have you checked the field length of the Short Description field? Maybe he is violating that and the system is reporting a wrong error? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Tuesday, March 11, 2008 2:03 PM To: [email protected] Subject: runmacro.exe ** I have a customer that uses runmacro.exe to submit tickets. Part of what he's sending me is short description. Randomly, he will receive an error saying short description is required, and that he left it blank. However, he is clearly putting data in it. This particular ticket we're looking at, the user has put => a bunch in the short description. We are wondering if this is what would have caused the issue. Does anyone have any feedback on characters you cannot put in the value of a field for runmacro.exe? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
