Simon, Fair enough... I'd figured you'd checked, but better safe than sorry. There are 2 KBs that might be of interest, though they both refer to the DB-Max settings in your ar.cfg file: KM-000000025784 and KM-000000005989.
Basically, per them, make sure that you have the format and values correct for both the Db-Max-Attach-Size and Db-Max-Text-Size parameters in the ar.cfg file. Good luck! Matt R. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robinson, Simon Sent: Thursday, March 20, 2008 10:43 AM To: [email protected] Subject: Re: attachment pool limit Matt, We'd checked this already - they're all set to 0. The error message is actually different (more user-friendly) if the attachment field limit is breached. Simon -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: 20 March 2008 14:46 To: [email protected] Subject: Re: attachment pool limit Simon, You mention the setting in the ar.cfg, but what limits have you set (or not set) on the actual attachment fields within the attachment pool? Matt R. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robinson, Simon Sent: Thursday, March 20, 2008 9:12 AM To: [email protected] Subject: attachment pool limit Hi, I'm currently scratching my head over a problem we are having on our live system relating to attachments on a form. We have a form with an attachment pool and when attaching a zip file of around 1.5MB the user got an error message: ARERR [8703] Bad attachment size. The ar.cfg configuration file (C:\Program Files\AR System\CONF\) has Db-Max- Attach-Size set to 4MB (4000000 bytes). This setting has been in place for several years, but we think this is the first time anyone has tried to attach a file of this size. We have however been able to attach larger files to our development and test systems. In an attempt to fix this issue, the parameter was changed to 32MB and the Remedy service restarted, but the problem still exists. It looks as though the default attachment size limit for Oracle is still being used, despite a larger value being configured. Does anyone have any experience of anything similar or bright ideas to fix it? Thanks, Simon Environment: AR System Server 5.01.02 AR System User 5.01.02 Patch 1261 Operating system for Remedy Server: Windows 2000 Server Database: Oracle 9i This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
