Simon, We have experienced a problem similar to the one you are describing. Our problem does not have anything to do with the ar.cfg file. We have multiple users who attach files to every ticket that they create. When they attach a file to a Remedy Ticket, Remedy writes a copy of the file to some predetermined location of its choosing. When that location gets too many files for Remedy to handle, the user gets an error similar to the one you have described. The Remedy limit is much less than the Windows System limit. I do not know where Remedy writes these files, so every time we get this error, it takes our technicians a period of searching to determine the exact location. The technician goes into the determined location and deletes all of the older .msg, ,xls, .doc, and etc. files from the directory and the client can then attach more documents to Remedy tickets. On my computer, I believe the location is C:\Documents and Settings\Userid\Local Settings\Temp, however I am really not completely sure. Sincerely, Ron Fariss AIG Global Services Service Desk Automation 713-831-2365 (Office) 281-782-0979 (Mobile)
________________________________ From: "Action Request System discussion list(ARSList)" [mailto:[EMAIL PROTECTED] On Behalf Of "Robinson, Simon" Sent: Thursday, March 20, 2008 11:27 AM To: [email protected] Subject: Re: attachment pool limit ** Mark, The only size limit I'm aware of is the 2GB limit on the Long Raw data type used for attachments. Is there any other size limit I should be checking? Simon -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: 20 March 2008 15:04 To: [email protected] Subject: Re: attachment pool limit ** Since verything else has been covered, check the size limit on the database. This is probably ok, but the problem could be there. Good Luck Mark ________________________________ From: Action Request System discussion list(ARSList) on behalf of Craig Carter Sent: Thu 3/20/2008 10:46 AM To: [email protected] Subject: Re: attachment pool limit Check the fields in the attachment pool. You may have a maximum size setting within the attachment pool. Craig Carter Software Engineer, RSP -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robinson, Simon Sent: Thursday, March 20, 2008 8:12 AM To: [email protected] Subject: attachment pool limit Hi, I'm currently scratching my head over a problem we are having on our live system relating to attachments on a form. We have a form with an attachment pool and when attaching a zip file of around 1.5MB the user got an error message: ARERR [8703] Bad attachment size. The ar.cfg configuration file (C:\Program Files\AR System\CONF\) has Db-Max- Attach-Size set to 4MB (4000000 bytes). This setting has been in place for several years, but we think this is the first time anyone has tried to attach a file of this size. We have however been able to attach larger files to our development and test systems. In an attempt to fix this issue, the parameter was changed to 32MB and the Remedy service restarted, but the problem still exists. It looks as though the default attachment size limit for Oracle is still being used, despite a larger value being configured. Does anyone have any experience of anything similar or bright ideas to fix it? Thanks, Simon Environment: AR System Server 5.01.02 AR System User 5.01.02 Patch 1261 Operating system for Remedy Server: Windows 2000 Server Database: Oracle 9i This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
