This is a design, we already open a Issue on this problem to BMC....answer is: Path 8 (2/3 month) Giancarlo
-----Messaggio originale----- Da: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Per conto di jmchugh Inviato: giovedì 20 marzo 2008 10.35 A: [email protected] Oggetto: ITSM 7 incidents public work info not seen by requestors. Hi All, ITSM 7.03 Patch 7 Windows 2003 Patch 2 MS SQL Server 2005 ARS Server 7.1 Patch 2 If Incident Managemnet Users update the work info and tag the entry as Public, the requester who submitted the issue from the Requestor console does not get to see this. Is this as designed? How should this work? Is this only one way? From a Requestor only as this seems to work fine. Thanks John ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" No virus found in this incoming message. Checked by AVG. Version: 7.5.519 / Virus Database: 269.21.7/1335 - Release Date: 19/03/2008 9.54 No virus found in this outgoing message. Checked by AVG. Version: 7.5.519 / Virus Database: 269.21.7/1335 - Release Date: 19/03/2008 9.54 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
