Anuj Dua,
Yes there is a relationship between them.
Generally this is a fairly complicated feature of the system, and I
think the details are not explained as clearly as they could be. Here
are a few refs to the docs for more reading:
BasicGuide-630.2006.05.09.pdf pg 520-526
section: "The Notify filter or escalation action"
EmailEngine-630.pdf pg: 72
section: "Configuring outgoing mailbox security"
( and I am sure there are other places too.)
ARS does a good job of trying to not expose data in a "Public"
(unprotected, unencrypted, unauthenticated medium like email) unless
it is marked as "Public" in ARS. However, there is an exception to
that model. If the notification is going to a named User. (AKA: In the
User form) Then ARS will honor the permissions of the person and will
included information that they have access to, even if it is not
"Public".
So when you use a Notify action and send "email" to "[EMAIL PROTECTED]"
then ARS should only send fields that are marked as "Public" readable.
If however you send "email" to "bob_user" ('Login Name' from the User
form) then ARS will likely send more data to the known user.
HTH
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On Mon, Mar 24, 2008 at 12:01 AM, Anuj DUA <[EMAIL PROTECTED]> wrote:
> Hi All,
>
> We have observed that when we change the value of "User Name" field in
> notify action of a filter then, some of the selected fields does not appear
> in the mail.
>
> For example:
>
> - One field "Support People in CC" is visible in the mail when the value of
> user name is "$Groups Notification Address$" (address of the group to whom
> the ticket is assigned.)
>
> - And value of user name is changed to "$zTmpReqNotAddress$"(address of the
> requester), then "Support People in CC" is not visible in the mail.
>
> We have checked that the Support People in CC is correctly mapped in the
> html template for the mail and the value of "Support People in CC" is
> appearing in the subject of the mail.
>
>
> Is there any relation between "User Name" field and the "selected fields"?
>
> With Regards,
> Anuj Dua
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